Policies for Fort Wayne Dermatology Consultants, Inc.
No Show/Late Cancellation Policy
It is necessary for us to make appointments in order to see our patients as efficiently as possible. No shows and late cancellations cause problems that go beyond a financial impact on our practice. When a no show or late cancellation occurs, it takes an available time slot away from another patient delaying healthcare. With the current shortage of dermatology providers in Northeast Indiana, it is more important than ever to make sure every appointment is utilized to serve our patients. As a courtesy to our patients, Fort Wayne Dermatology Consultants will send appointment reminders several times before your appointment. This reminder also allows you the opportunity to cancel or reschedule the appointment, which in turn enables us to schedule another patient during that time. Please confirm that we have your correct home and cell numbers as well as email address to ensure you receive these reminders.
Please carefully read our new No Show/Late Cancellation policy below:
A “no show” is missing a scheduled appointment. A “late cancellation” is canceling an appointment without notifying us within 24 hours of an appointment.
A charge of $25.00 will be assessed for each no show or late cancellation if less than 24 hours’ notice is given. Payment must be made before subsequent appointments can be scheduled.
In addition to the $25.00 no show fee, a $100.00 deposit will also be collected for each New Patient no show or late cancellation when rescheduling. This deposit will be applied toward the visit charges, or refunded if the balance due is less than $100. If the patient no shows or has a late cancellation for the subsequent visit, they will not be allowed to reschedule further appointments and FWDC will not refund the deposit.
Patients who no show or have a late cancellation for a surgery appointment will be charged a $100 fee. The patient will not be allowed to reschedule until the fee has been paid.
Two no shows or late cancellations will result in discharge from the practice.
We understand that situations such as medical emergencies occasionally arise. These situations will be considered on a case-by-case basis.
To cancel or reschedule an appointment, please call Fort Wayne Dermatology at 260-436-8000 or text us at 260-261-1108.
Cancellation Policies for Aesthetic Appointments
Your appointments are very important to us and reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, to cancel your appointment, please call our office 24 hours prior to your appointment at 260-469-1400. Please review our Aesthetics Cancellation Policies below.
In effort to reduce the number of no-shows and last-minute cancellations, we have implemented an updated Appointment Cancellation Policy that went into effect on January 1, 2022.
2023 Cancellation Policies
Please read and be familiar with our Cancellation Policies prior to scheduling appointments.
We kindly request a 24-hour advanced notice for cancellations and reschedules.
Failure to cancel or reschedule an appointment with a 24-hour notice will result in forfeiting booking deposit.
Mobile Number on File: We kindly ask all patients to provide us with a mobile number so we have a means to contact you and for you to receive appointment reminders.
Aesthetic Appointments: A $100 deposit is required at time of booking. Deposit will be applied to treatment received day of service.
VIP Members: No deposits are required for VIP Members.
Consultation Fees: We will charge a $100 fee for all consultation appointments (CoolSculpting and CoolTone services are exempt). The $100 fee will be applied to any product or service purchased. No-shows and last minute cancellations will be charged and will forfeit the $100 fee.
**Patient No-Shows and Cancellations without 24-hours notice: Deposits made at time of booking will be charged and will forfeit the deposit made. Last minute cancellations apply to these charges.
PLEASE NOTE:
If patient has purchased a treatment package, a credit card is not required to be on file. However, if patient is a no-show or does not cancel or reschedule without a 24-hour notice, patient will lose $100 from their package payment.
CoolSculpting ELITE and CoolTone Products are exempt from booking deposits and consultation fee policies. However, if patient is 15 minutes or more late for scheduled appointment, we may have to condense your treatment or reschedule it to avoid inconveniencing patients scheduled after you. Please refer to your signed contract pertaining to additional exclusions that apply.
Policies for Preston Gardner, DO – Fort Wayne Plastic Surgery
Re-Scheduling and Missed Appointments*
Fort Wayne Dermatology Consultant (FWDC) uses a service to send appointment reminder notifications to our patients prior to their appointments. This notification will include the date and the time. We perform these calls as a courtesy to our patients. This allow the patient the opportunity to cancel the appointment should the date or time not work for you or if the appointment is no longer necessary. Cancelling in advance, allows us to schedule another patient during that time. Recognizing that everyone’s time is valuable, and appointment times are limited, we kindly ask the you provide 24 hours notice by calling us at (260) 469-1416, if you are unable to keep your appointment.
Sometimes, we have patients who routinely do not notify us that they need to reschedule or cancel. Because of that, FWDC has a no-show policy. The policy is as follows:
- After the first missed appointment, the patient will be notified about the missed appointment.
- After the second missed appointment, patient shall receive a letter from the practice notifying the patient of the second missed appointment and a reminder of the No-Show policy.
- After the third missed appointment, patient shall receive a letter discharging the patient from the practice.
These are general guidelines and mitigating factors need to be considered before making a final decision. Mitigating factors could be the length in time between missed appointments or why appointments were missed.
In certain circumstances, an appointment cancelled with less than 24 hours notice may also be included in this policy.
*Other exclusions apply to Cosmetic Consultations and Procedures.
Aesthetic Refund Policies
All sales for product and service are final. Refunds are not issued; however, based on the circumstances a credit for the amount of unused services may be granted for other services or products.